Broadband Development Conference
7:00 am - 5:00 pm Registration Desk

Registration Open

7:00 am - 8:00 am Exhibit Hall

Breakfast

8:00 am - 9:15 am General Session Ballroom

Welcome and Keynote, Beyond Gigabits: Building Networks Customers Never Want to Leave

Beyond Gigabits: Building Networks Customers Never Want to Leave

Network performance is no longer measured solely by speed tests—it is measured by customer trust.

Today's highest-performing broadband providers understand that resilient, intelligent network infrastructure is directly connected to customer experience, Net Promoter Scores (NPS), and long-term subscriber loyalty. Every outage avoided, every service issue resolved before the customer notices, and every meaningful customer interaction strengthens a provider's brand while reducing costly churn.

This operator-only panel brings together leaders from a diverse group of broadband providers—including Tier 1 fiber, cable, municipal utility, rural fiber, and hybrid fixed wireless operators—to explore how they are building resilient networks that deliver exceptional customer experiences. Panelists will discuss how AI-enabled network operations, proactive monitoring, redundancy, customer service excellence, and ongoing customer engagement combine to create lasting competitive advantage.

Attendees will leave with practical strategies for improving reliability, increasing customer satisfaction, and transforming network operations into one of their strongest drivers of growth and profitability.

Jeff Gavlinski Jeff Gavlinski Mountain Connect, CEO
Gary Bolton Gary Bolton Fiber Broadband Association, CEO
Roger Timmerman Roger Timmerman UTOPIA Fiber, Executive Director
Dennis Pappas Dennis Pappas NextLight, Director-Fiber Network
Katie Epeseth Katie Epeseth EPB, Vice President - New Products
Matt Larsen Matt Larsen Vistabeam, CEO
Alberto Garcia Alberto Garcia GFiber, Government & Community Affairs Manager
10:45 am - 12:30 pm Exhibit Hall

Exhibit Hall Hours

11:00 am - 11:45 am General Session Ballroom

Roundtables: Deep-Dive Discussions with Industry Leaders

Strategy, Growth & Leadership

  • Where Is Real Growth Coming From Over the Next 3 Years? (WAS Growth Strategies for the Next Five Years)
  • Build vs. Buy vs. Partner: How Are You Deciding in 2026?
  • Overbuilding: Threat, Opportunity, or Both?
  • Partnerships That Actually Work (and the Ones That Don’t)
  • Private Equity, Public Funding, or Organic Growth—What’s the Smart Play?
  • What Will Break Your Network in 5 Years That You’re Not Planning For?

__________________________________________________________________

BEAD, Funding & Deployment

  • What’s Actually Slowing Down BEAD Deployment—and How Are You Fixing It?
  • Matching Funds: Creative Ways to Close the Gap Without Killing ROI
  • Winning vs. Losing BEAD Applications: What Are We Learning?
  • Post-Award Reality: What No One Told You About Execution
  • Rural vs. Urban Operations: What’s Fundamentally Different?

__________________________________________________________________

Network Operations & Customer Experience

  • Where Are You Actually Cutting Costs Without Killing Quality?
  • Labor Shortages: What’s Working (and Not) Right Now?
  • Vendor Overload: How Do You Evaluate Without Wasting Time?
  • Customer Experience vs. Cost: Where Do You Draw the Line?
  • What’s Actually Working to Reduce Churn Right Now?
  • Trouble Tickets: What’s Causing the Most Pain Right Now?

__________________________________________________________________

Technology, Innovation & Security

  • Where Are You Most Vulnerable Right Now—and What Are You Actually Doing About It?
  • Fiber, Fixed Wireless, or Hybrid—What’s Winning Where?
  • Edge + AI Demands: Are You Planning for It—or Ignoring It?
  • Future-Proofing Networks: What Does That Really Mean in Practice?

12:00 pm - 12:30 pm Exhibit Hall

Lunch

12:30 pm - 1:15 pm General Session Ballroom

Keynote: Broadband Is Not Enough: The Missing Infrastructure Between Communities and AI

For years, broadband policy has focused on one essential goal: connecting every home, business, school, farm, and community anchor institution to affordable high-speed internet. That work remains critical. But the rise of artificial intelligence is forcing a new question that many states, communities, and local network operators have not yet had to confront: once users are connected, where does their traffic actually go?

AI will not run on last-mile connectivity alone. Real-time inference, AI agents, telehealth, cybersecurity, precision agriculture, advanced manufacturing, education, and public-sector AI services will depend on fast, predictable, resilient connections between users, networks, cloud platforms, data centers, and compute resources. If traffic from a community must travel hundreds of miles to reach the networks and compute platforms it depends on, physical distance, inefficient routing, packet loss, and congestion can become hidden barriers to performance, adoption, and economic competitiveness.

This session will help state broadband leaders, local ISPs, policymakers, and community stakeholders understand the missing layer of infrastructure between broadband access and AI readiness: the regional places where networks meet, exchange traffic, connect to cloud and compute resources, and keep data closer to the communities it serves.

Panelists will explain why Internet Exchange Points (IXPs), regional transport, neocloud connectivity, and compute-adjacent interconnection are becoming essential building blocks for AI-ready regions. The discussion will challenge the assumption that distant data centers, national carriers, and major cloud platforms will simply “make it work” for every community—and will explore why states that fail to develop regional interconnection infrastructure may risk falling behind in the next wave of the digital economy.


Brent Legg Brent Legg Connected Nation, EVP, Government Affairs
Hunter Newby Hunter Newby Newby Ventures, Owner
James Jun James Jun TOWARDEX Technologies, Founder and CEO
Bryan Lubin Bryan Lubin Moonshot, Managing Director of Digital & Compute Infrastructure
3:30 pm - 5:15 pm Exhibit Hall

Exhibit Hall Hours

3:45 pm - 4:30 pm General Session Ballroom

Roundtables: Deep-Dive Discussions with Industry Leaders

Strategy, Growth & Leadership

  • Where Is Real Growth Coming From Over the Next 3 Years? (WAS Growth Strategies for the Next Five Years)
  • Build vs. Buy vs. Partner: How Are You Deciding in 2026?
  • Overbuilding: Threat, Opportunity, or Both?
  • Partnerships That Actually Work (and the Ones That Don’t)
  • Private Equity, Public Funding, or Organic Growth—What’s the Smart Play?
  • What Will Break Your Network in 5 Years That You’re Not Planning For?

__________________________________________________________________

BEAD, Funding & Deployment

  • What’s Actually Slowing Down BEAD Deployment—and How Are You Fixing It?
  • Matching Funds: Creative Ways to Close the Gap Without Killing ROI
  • Winning vs. Losing BEAD Applications: What Are We Learning?
  • Post-Award Reality: What No One Told You About Execution
  • Rural vs. Urban Operations: What’s Fundamentally Different?

__________________________________________________________________

Network Operations & Customer Experience

  • Where Are You Actually Cutting Costs Without Killing Quality?
  • Labor Shortages: What’s Working (and Not) Right Now?
  • Vendor Overload: How Do You Evaluate Without Wasting Time?
  • Customer Experience vs. Cost: Where Do You Draw the Line?
  • What’s Actually Working to Reduce Churn Right Now?
  • Trouble Tickets: What’s Causing the Most Pain Right Now?

__________________________________________________________________

Technology, Innovation & Security

  • Where Are You Most Vulnerable Right Now—and What Are You Actually Doing About It?
  • Fiber, Fixed Wireless, or Hybrid—What’s Winning Where?
  • Edge + AI Demands: Are You Planning for It—or Ignoring It?
  • Future-Proofing Networks: What Does That Really Mean in Practice?

5:30 pm - 6:30 pm Exhibit Hall

Exhibitor Reception