Broadband Development Conference

Dennis Pappas

NextLight, Director-Fiber Network

With nearly 50 years of experience in the telecommunications industry, Dennis Pappas is an accomplished executive recognized for leading teams, driving operational excellence, and delivering innovative network and broadband solutions. Throughout his career, he has successfully navigated decades of technological transformation, building high-performing organizations while maintaining a strong focus on customer satisfaction, operational efficiency, and strategic growth.

 

Dennis has earned a reputation as a collaborative leader who believes that the best results come from empowering people, fostering accountability, and creating a culture of continuous improvement. His experience spans network and field operations, infrastructure development, strategic planning, and organizational leadership, giving him a broad perspective on the challenges and opportunities shaping the telecommunications industry.

 

Based in Colorado, Dennis values balance as much as achievement. Outside of work, he enjoys hunting, fishing, golfing and spending time in the outdoors, where he finds inspiration and perspective. Most importantly, he is devoted to his family, whose support and encouragement have been the foundation of both his personal and professional journey.

 

As the industry continues to evolve, Dennis remains passionate about helping organizations embrace change, develop strong teams, and build the reliable communications networks that connect communities and businesses for the future.

All Sessions by Dennis Pappas

8:00 am - 9:15 am
General Session Ballroom

Welcome and Keynote, Beyond Gigabits: Building Networks Customers Never Want to Leave

Beyond Gigabits: Building Networks Customers Never Want to Leave

Network performance is no longer measured solely by speed tests—it is measured by customer trust.

Today's highest-performing broadband providers understand that resilient, intelligent network infrastructure is directly connected to customer experience, Net Promoter Scores (NPS), and long-term subscriber loyalty. Every outage avoided, every service issue resolved before the customer notices, and every meaningful customer interaction strengthens a provider's brand while reducing costly churn.

This operator-only panel brings together leaders from a diverse group of broadband providers—including Tier 1 fiber, cable, municipal utility, rural fiber, and hybrid fixed wireless operators—to explore how they are building resilient networks that deliver exceptional customer experiences. Panelists will discuss how AI-enabled network operations, proactive monitoring, redundancy, customer service excellence, and ongoing customer engagement combine to create lasting competitive advantage.

Attendees will leave with practical strategies for improving reliability, increasing customer satisfaction, and transforming network operations into one of their strongest drivers of growth and profitability.