Broadband Development Conference
NextLight, Director-Fiber Network
Dennis is a Colorado native that enjoys the outdoors while hunting, fishing or golfing. His experience in the field of communications spans 48 years and what he enjoys most working in this industry is the constant change and the speed at which it occurs. In 2021, he joined the NextLight team and is currently the Director of their fiber network. He is focused on expanding their service suite while continuing to maintain and expand the fiber network in Longmont which currently covers 90+% of the City with fiber (46,000 premises) while providing Gig and Gig+ services to more than 27,500 customers which includes more than 1,300 commercial customers. He has held a number of leadership positions in the industry in Network Operations, Engineering, Product Development, Technical Regulatory and Public Policy but by far the most enjoyable experience to date has been with NextLight and the customers that they delight daily. There is nothing more satisfying than building customer trust and continuing to grow our business with technology and community focus.
Network performance is no longer measured solely by speed tests—it is measured by customer trust.
Today's highest-performing broadband providers understand that resilient, intelligent network infrastructure is directly connected to customer experience, Net Promoter Scores (NPS), and long-term subscriber loyalty. Every outage avoided, every service issue resolved before the customer notices, and every meaningful customer interaction strengthens a provider's brand while reducing costly churn.
