Broadband Development Conference
EPB, Vice President - New Products
Katie Espeseth joined EPB, Chattanooga Tennessee’s electric power distributor and fiber optics communications provider in 2004, bringing with her over 30 years of marketing and telecommunications experience with a national telecommunications carrier. As Vice President of New Products, Katie guides the company’s effort to maximize the value of its 100% fiber optic network with new and enhanced products for both business and residential customers. In 2019, Katie and her team also began offering support to other municipals and Co-Ops who are interested in deploying a fiber optic network for their communities through EPB Broadband Solutions.
Currently, Katie serves on the board for NCTC (National Cable Television Co-op). She has previously served on the boards for FOSA (Fiber Optics Sensing Association) and the LATAM Chapter of FBA. Katie also chairs the Fiber Deployment Advisory Group for TVPPA (Tennessee Valley Public Power Association).
Network performance is no longer measured solely by speed tests—it is measured by customer trust.
Today's highest-performing broadband providers understand that resilient, intelligent network infrastructure is directly connected to customer experience, Net Promoter Scores (NPS), and long-term subscriber loyalty. Every outage avoided, every service issue resolved before the customer notices, and every meaningful customer interaction strengthens a provider's brand while reducing costly churn.
