AI: A Game Saver in the Broadband Workforce Shortage

August 8 – 4:50 pm to 5:30 pm

The broadband industry is experiencing a shortage of skilled employees to manage and operate their networks, which results in longer lead times for service delivery and slower response times to network and customer-facing issues. Based on findings and recommendations Microsoft, Open AI, TM Forum, Deloitte, McKinsey, PwC, BCG, and Bain, this session will discuss AI’s value proposition, provide a roadmap to implementation and analyze use cases by function. Examples include:

  • How automation can streamline manual and repetitive tasks
  • How AI can automate complex processes such as network optimization and predictive maintenance
  • How AI frees up time for existing employees to focus on more important tasks

In conclusion, automation and AI offer a promising solution to the workforce shortage in broadband operations, enabling service providers to better serve their customers and maintain a competitive edge in the market.


Rhyan Neble

ETI Software Solutions: VP Product Innovation