Andy Atencio, a certified ITIL Expert and Organizational Development Certified Professional, has worked in the IT industry for more than 30 years, in various roles from support to leadership. Andy currently holds the position of Information Systems Director for Summit County Government in Breckenridge, CO. In this role, he has managed the County’s deployment and use of Project THOR for support of County operations and to provide services to partner organizations. Part of his focus for the last 20 years has been on helping public-sector organization, as well as others, understand the cultural and organizational impact and changes IT Service Management can create. Andy leverages his Master’s Degree in Organizational Behavior and expertise in psychological personality to foster organizational understanding of the paradigm shift aware from technology being about things to technology being about people, and the impact this change has on leadership.